Real-Time, Codeless Automation Now Live Across 1,000+ Environments

Wildix, a global Unified Communications as a Service (UCaaS) provider, has launched the industry’s first fully embedded agentic AI layer for UCaaS, now live in more than 1,000 customer environments worldwide.

This cutting-edge AI solution is designed to learn and adapt to each organization’s unique operations. It enables real-time automation across voice, chat, SMS, WhatsApp, and web, without the use of static scripts or external bots. The AI interprets natural language, remembers prior exchanges, and uses contextual logic to drive decision-making throughout the customer journey.

The modular architecture allows the AI to be configured for specific workflows, such as public service call routing, healthcare scheduling, or retail demand surges. A visual, no-code studio enables partners and customers to deploy the system quickly, scalably, and without writing a single line of code.

According to Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029, reducing operational costs by 30%.

“Wildix’s launch of its agentic AI solution that works across all types of communication channels is very timely,” said Oru Mohiuddin, Research Director at IDC. “Businesses are increasingly looking to automate workflows that drive customer satisfaction and efficiency simultaneously. Solutions like this will resonate closely with customer demand.”

Execution-Ready AI That Adapts and Delivers Immediate Value

Wildix’s AI layer is built to deliver ROI from day one. It reduces overflow, accelerates response times, and integrates seamlessly with existing systems.

“Organizations are under pressure to accelerate service, reduce costs, and improve responsiveness,” said Dimitri Osler, co-founder and CIO of Wildix. “This release meets those expectations immediately. Our AI doesn’t just assist — it executes, adapts, and integrates without disruption.”

Core Capabilities That Drive Business Outcomes

Wildix AI automates frequent, high-friction tasks—such as scheduling, call routing, follow-ups, and FAQs—while maintaining full contextual awareness across every interaction. Key features include:

  • Codeless AI studio for launching expert workflows in minutes
  • Multilingual support in 13+ languages for voice and chat
  • Sentiment-aware escalation to human agents for complex cases
  • Native integrations with Salesforce, HubSpot, WhatsApp, and Make.com
  • Omnichannel support including browser, mobile, headset, and embeddable widgets
  • Persistent memory across agents, channels, and sessions
  • GDPR-aligned architecture separating transcription engines from LLMs to protect personal data

The AI layer is available across Wildix's full suite of tools, including x-bees for sales teams, x-hoppers for retail, and Collaboration 7 for broader business operations.

Real-World Deployments with Measurable Impact

Wildix partners closely with clients to define success metrics before deployment and configures the automation to drive immediate, visible value.

In the UK, a network of telehealth providers implemented the AI system across 40+ dental practices. The AI receptionist now handles scheduling, reminders, and insurance inquiries—cutting third-party overflow costs and increasing billable time.

“This is one of the cleanest ROIs we’ve ever delivered,” said Stewart Donnor, Global Head of Sales Engineering at Wildix. “It cuts overflow costs, increases billable time, and gives clinics their front desk back.”

In Spain, the Valencian Football Federation uses Wildix AI to manage seasonal spikes in fan inquiries. The system handles ticketing, schedules, and match-day updates for tens of thousands of contacts—without requiring year-round staffing.

“We saw the demand was going to grow before it became a problem,” said Jaime Mestre, IT Manager at the Valencian Football Federation. “With Wildix and support from our Wildix Leader Network Gold Partner, we’ve created a system that understands our members, responds instantly, and frees our staff to focus on what really matters.”

Future-Proof AI Architecture for Long-Term Growth

Wildix has invested years in developing practical AI tools—from live call summaries to headset-triggered alerts and real-time sales coaching. This new embedded agentic layer consolidates those innovations into a unified platform that scales without disrupting day-to-day operations or adding third-party complexity.

Upcoming enhancements include:

  • Unified scoring to evaluate AI and human agent performance
  • CRM-based coaching with live next-best-action suggestions
  • Native WhatsApp automation with seamless live handoff
  • Expanded support for additional languages

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