Creovai has been promoted to the exclusive SoldBy8 tier within the 8×8 Technology Partner Ecosystem, marking a significant step in delivering AI-powered customer experience (CX) solutions. This partnership integrates Creovai’s real-time agent guidance and conversational intelligence with the 8×8 Contact Center, enabling faster agent onboarding, increased productivity, and enhanced customer satisfaction.

The SoldBy8 tier represents a deeper collaboration, allowing joint customers to access an all-in-one CX solution through a single contract, one invoice, and centralized support. This streamlined approach combines AI-driven insights with operational intelligence to deliver scalable and predictive customer experiences.

Benefits for Creovai and 8×8 Joint Customers

  • Faster, more accurate responses: Real-time agent guidance during live interactions.
  • Improved efficiency: Automation of repetitive tasks, reducing workload and freeing agents for higher-value interactions.
  • Smarter quality assurance: AI-powered call reviews and performance insights, reducing manual QA efforts.
  • Accelerated onboarding: In-the-moment coaching to help new hires ramp up quickly and confidently.

“Advancing to the SoldBy8 tier is more than a milestone – it’s a response to what contact center leaders are telling us every day,” said Simon Black, Chief Operating Officer at Creovai. “By embedding Creovai’s real-time guidance and conversation intelligence directly into the 8×8 platform, we give organizations a single-vendor, AI-powered solution that turns every agent into a top performer from day one. The payoff for customers is clear: faster resolutions, higher CSAT scores, and actionable insights—without procurement and integration headaches.”

This integration highlights the strength of the 8×8 Technology Partner Ecosystem: delivering cutting-edge innovation within a single-source, reliable platform. Customers gain a seamless, native-feeling experience on the 8×8 platform, alongside advanced features such as automated workflows and real-time coaching. The unified approach simplifies billing, deployment, and support, reducing total cost of ownership and avoiding the pitfalls of fragmented technology stacks.

“By partnering with Creovai, we enable contact centers to achieve improved productivity, lower costs, and scalable CX,” said Victor Belfor, Global Vice President, Business Development and Strategic Partnerships at 8×8, Inc. “Creovai’s rapid rise to the SoldBy8 tier shows how our ecosystem empowers leading technology partners to scale quickly, delivering intelligent, unified CX at enterprise scale.”

The 8×8 Platform for CX unites contact center, unified communications, and communications APIs, empowering organizations worldwide to make smarter decisions, delight customers, and achieve lasting business impact through AI-driven performance insights.

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