CBTS, a leading North American technology services company, has named Mark Giles as its new Chief Technology Officer, bringing AI, product management, and emerging technology priorities together under a single, unified strategy. The move caps a 10-year run in which Giles helped build the company's automation backbone and later led its enterprise AI adoption efforts.
A Decade Building CBTS's Technology Backbone
Giles brings a decade of experience across CBTS sales, delivery, operations, and technology leadership, built on a foundation in large-scale systems management from his time as a Data Systems Chief in the U.S. Marine Corps. At CBTS, he helped build the company's automation backbone and launch its network-as-a-service and SD-WAN offerings before becoming Vice President of AI, where he led enterprise AI adoption.
As CTO, Giles will set company-wide technology priorities, guide the development of client offerings, and continue to oversee AI adoption and product management across the organization.
Connecting AI Strategy to Client Delivery
As AI becomes more central to business operations, CBTS is bringing technology decisions previously distributed across teams into a more unified structure. Giles will connect the teams evaluating emerging technologies with those developing and delivering client services, giving clients a more direct role in determining which capabilities CBTS prioritizes.
The approach builds on how CBTS already evaluates emerging technologies internally before applying those lessons to client environments. Bringing evaluation, product strategy, and solution architecture under the same technology leader is designed to reduce handoffs and create a clearer path from experimentation to execution.
"Our clients are looking for more than access to new AI capabilities; they need a partner who understands where those capabilities will make a meaningful difference. Mark has spent 10 years learning how CBTS operates from the ground up."— Kristin Russell, CEO, CBTS