VOC.AI, a North American leader in AI-driven customer service solutions and intelligent insights, has announced the successful completion of a $15 million funding round. The investment was led by Shanda Grab Ventures, alongside Northern Light Venture Capital and Starting Gate Fund. Unique Capital acted as the exclusive financial advisor.
The funding will accelerate the development of VOC.AI’s AI-enabled agents and support its mission to enhance workforce efficiency through intelligent, AI-driven customer service. By deploying digital employees for routine tasks, organizations can free up human teams for strategic and creative initiatives.
“AI Agent technology is reshaping the global business landscape, particularly in e-commerce,” said Cathy Ge, Deputy CIO of Shanda Grab Ventures. “VOC.AI stands at the forefront of this shift with its smart infrastructure and localized capabilities that redefine customer experience value chains.”
A New Era of Customer Service AI
VOC.AI is transforming enterprise software with its AI Digital Employee, which delivers performance-based outcomes over traditional feature-heavy SaaS platforms. Unlike legacy tools, VOC.AI’s AI agents fully manage task execution and quality control. With omnichannel integration and intelligent operations, the company enables reduced hiring costs without added SaaS expenditure—driving productivity and efficiency gains.
The company’s flagship platform, Solvea, exemplifies this new model with its ‘Technology + Scenario + Compliance’ framework. Powered by a unified AI platform that integrates generative AI, multi-agent architecture, and an e-commerce knowledge graph, Solvea ensures faster resolutions, improved customer satisfaction, and operational excellence for global e-commerce leaders.
Its AI agents handle complex queries involving specific company policies and global logistics, while offering multilingual, 24/7 support and compliance with ISO 27001, SOC2, and GDPR standards.
“2025 will mark a turning point for AI-powered customer support,” said Hunter Guo, Founder of VOC.AI. “Our mission is to deliver digital support agents that outperform live agents, driving accuracy, efficiency, and transformative customer experiences.”
Global Reach, Local Impact
VOC.AI’s core team features alumni from tech giants like Google, Alibaba, and ByteDance. The company’s AI leads the market in intent recognition, compliance, and resolution capabilities. VOC.AI has pioneered a pay-per-results model and now provides AI agent services to over 100 top-tier brands.
“As early investors, we’ve seen VOC.AI's commitment to practical AI implementation,” said Figo Zhang, Partner at Northern Light Venture Capital. “Its dominance in cross-border e-commerce has earned customer trust and positioned it for rapid scale. Our increased investment reflects this confidence.”
Future-Focused Strategy
With roots in North America and a globally scalable infrastructure, VOC.AI is preparing to lead the next wave of AI-driven customer experiences. Its R&D hub in Silicon Valley anchors expanding operations in key markets such as North America and Japan.
“2025 is pivotal for AI agents,” said Joe Wei, Founding Partner at Starting Gate Fund. “Innovations in engineering and ecosystem development are enabling deep integration of AI agents across industries. VOC.AI is uniquely positioned to lead this evolution with localized strategies and a cutting-edge platform.”