AudioCodes Extends Microsoft Teams Phone for AI-First Voca CIC

AudioCodes, a leading provider of advanced communications software, products, and solutions for the digital workplace and customer experience, has announced that its Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility—a new capability powered by Azure Communication Services that enhances integration between Teams Phone and CCaaS applications.

Key Highlights

  • Voca CIC now supports the latest Teams Phone extensibility platform for CCaaS applications.
  • Teams Phone extensibility enables standardized provisioning, seamless onboarding, and streamlined day-to-day operations.
  • Voca CIC continues to deliver Microsoft Azure AI Services with intelligent routing and real-time call insights.
  • Ensures 99.999% uptime with Microsoft Teams Phone.
  • Announced at Enterprise Connect 2025, highlighting the ongoing collaboration between AudioCodes and Microsoft.

Seamless Integration with Microsoft Teams

Voca CIC, an AI-first, Microsoft Teams-certified omnichannel contact center built on Azure, now benefits from Teams Phone extensibility. This innovation ensures:

  • More Seamless Integration: Directly integrates with Teams Phone’s core infrastructure, reducing complexity.
  • Simplified Provisioning & Management: Faster deployment and an intuitive onboarding process for IT administrators.
  • AI-Driven Contact Center Capabilities: Advanced analytics, intelligent call routing, and real-time insights powered by Azure AI.
  • Enterprise-Grade Reliability: Enhanced stability with Microsoft’s 99.999% uptime support.

Strengthening the AudioCodes-Microsoft Partnership

For over a decade, AudioCodes has partnered with Microsoft, supporting enterprise voice solutions from Microsoft OCS to Lync, Skype for Business, and now Microsoft Teams. With millions of Teams Phone-enabled users connected through AudioCodes solutions, the company remains at the forefront of enterprise voice innovation.

Building on this momentum, Voca CIC sees Teams Phone extensibility as a transformative step in unifying the next generation of contact centers with Microsoft Teams.

“We’re immensely excited to continue leading the Microsoft Teams CCaaS space with Voca CIC’s support for Teams Phone extensibility,” said Gidi Adlersberg, Head of the Voca CIC Business Line at AudioCodes. “Technology buyers seek future-ready, modern, and stable solutions—especially in customer experience. Teams Phone extensibility gives us a standardized Microsoft platform that combines Teams Phone with AI-powered intelligent routing, delivering the best of both worlds.”

Industry Recognition and Enterprise Connect 2025 Announcement

This milestone announcement follows years of collaboration between AudioCodes and Microsoft, leveraging Azure Communication Services to refine CCaaS integration with Teams Phone. The introduction of Teams Phone extensibility was highlighted at Enterprise Connect 2025, marking a major step forward in Teams contact center solutions.

“AudioCodes has been a trusted partner in the enterprise voice ecosystem for years,” said Albert Kooiman, Senior Director, Microsoft Teams Partner Engineering and Customer Experiences. “Enabling CCaaS capabilities in Voca CIC on top of Teams Phone extensibility simplifies deployment and represents a significant leap in customer engagement through Teams Phone.”

Try Voca CIC Today

Voca CIC is part of the AudioCodes Live Platform, featuring one of the most comprehensive Microsoft-certified solution portfolios. The platform is available as:

Businesses can build a conversational contact center with AI-powered omnichannel capabilities in minutes, along with a free phone number for immediate evaluation.