ENTERPRISE AI STRATEGIC PARTNERSHIPS

Experian Accelerates AI-First Experiences with ServiceNow AI Platform

Techmediaglobal

| 4 min read

100B+

WORKFLOWS RUN ANNUALLY

25,200

EXPERIAN EMPLOYEES

COUNTRIES OF OPERATION

KEY WORKFLOW AREAS TARGETED

ServiceNow has announced that Experian, the global data and technology company and one of its strategic partners, is significantly expanding its deployment of the ServiceNow AI Platform to drive enterprise-wide AI-led transformation. The expanded rollout will connect HR, IT, Asset and Risk within a single system of action, powering agentic AI workflows for employee onboarding, third-party risk management, and governance.

Scaling AI Beyond Isolated Pilots

As a long-standing ServiceNow customer, Experian is leveraging agentic AI workflows to automate intelligence at scale, improve operational efficiency, and deliver AI-first experiences. The goal is to help Experian's clients make decisions faster and move AI beyond isolated pilots to enterprise-wide programmes that drive durable business change and impact.

By connecting HR, IT, Asset and Risk within ServiceNow's single system of action, Experian is enhancing employee experiences, strengthening third-party risk governance, and driving greater enterprise-wide visibility through connected workflows.

From Point Solutions to Operational Intelligence

The ServiceNow AI Platform moves beyond point solutions toward end-to-end operational intelligence for businesses. Autonomous workflows learn continuously from operational data, getting smarter with every interaction, while every decision, whether made by a human or an AI agent, is informed, governed and auditable.

This governance layer is designed to give clients the confidence to accelerate AI adoption without compromising compliance or control, a priority as regulatory scrutiny of enterprise AI continues to grow.

Native Integration with Experian Ascend

The expanded deployment is part of a broader partnership between Experian and ServiceNow to help global clients operationalise AI at scale. Through the native integration of the Experian Ascend Platform and the ServiceNow AI Platform, businesses can access Experian's trusted intelligence, insights and decisioning capabilities directly within ServiceNow workflows.

This enables autonomous AI agents to act faster and more consistently, starting with employee onboarding, third-party risk management, and model lifecycle governance.

"Enterprises talk about AI transformation, but few execute it at scale. Experian is different — more than adopting AI tools, they are redefining how a world-class global business operates at scale."
— Damian Stirrett, GVP and GM for UK and Ireland, ServiceNow

Trust as the Foundation for AI at Scale

Keith Little, President of Experian Software Solutions at Experian, framed the partnership around governance as much as capability, noting that as businesses look to scale AI, success will be defined not only by the sophistication of the models themselves, but by the strength of the trust in the infrastructure behind them.

He added that the collaboration with ServiceNow is key to supporting customers, bringing together trusted intelligence and insights with the governance needed to embed AI into everyday workflows.

Key Takeaways

→Experian is significantly expanding its deployment of the ServiceNow AI Platform to drive enterprise-wide AI-led transformation.
→The rollout connects HR, IT, Asset and Risk within a single system of action for connected workflows.
→Focus areas include employee onboarding, third-party risk management, and model lifecycle governance.
→Native integration between the Experian Ascend Platform and ServiceNow AI Platform brings trusted data directly into workflows.
→Every decision — human or AI agent-made — is designed to be informed, governed and auditable.
→Both companies frame trust and governance, not just model sophistication, as the key to scaling enterprise AI.